Whether you're a parent searching for childcare or a sitter with a question — pick whichever channel works best for you.
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GET IN TOUCH
FASTEST
WhatsAppMessage us directly — no bots, no call queues. We're fastest here and can help with almost anything in real time. Usually within the hour Message us on WhatsApp →
EmailFor anything non-urgent — questions, feedback, or if you'd prefer a paper trail. We read every single message. Within 1 business day support@thevillageco.nz
Live chatChat with us right here on the site. Start a conversation and we'll respond fast during business hours. Mon–Fri, 8am–6pm NZST Open here to chat →
PhoneBest for urgent situations — like an active booking where something's gone wrong. We're available Mon–Fri, 8am–6pm NZST. Outside hours? WhatsApp is your best bet. Mon–Fri, 9am–5pm · WhatsApp outside hours 07 807 9114
During an active booking and something's wrong?Call us directly on 07 807 9114 — or WhatsApp us here. For any life-threatening emergency, call 111 first.
FOR PARENTS AND FAMILIES
FASTEST
WhatsAppThe fastest way to reach us. Ask about matching, bookings, pricing — anything. We're real people and we actually respond. Usually within the hour Message us on WhatsApp →
EmailGot a question you'd like answered in writing, or something non-urgent? We read every message and respond within a business day. Within 1 business day support@thevillageco.nz
Something wrong during an active booking?Call us on 07 807 9114. For emergencies, call 111 first.
FOR SITTERS
FASTEST
WhatsAppQuestions about pay, your profile, or a booking? Message us on WhatsApp — it's the fastest way to get an answer. Usually within the hour Message us on WhatsApp →
EmailNeed to send us something or prefer a written response? Email us and we'll get back to you within one business day. Within 1 business day support@thevillageco.nz
In an emergency during a booking?Call 111 first. Then call us on 07 807 9114 or use the panic button in the app.
FOR BUSINESSES AND PARTNERS
BEST ROUTE
Email Nikki or Sophia directlyFor B2B enquiries, Village for Work partnerships, media, or anything commercial — reach out directly and we'll set up a call. Within 1 business day nikki@thevillageco.nz soph@thevillageco.nz
WhatsAppFor quick questions before a more formal conversation — WhatsApp works too. We'll point you in the right direction. Usually within the hour Message us on WhatsApp →
USEFUL TO KNOW
Business hoursMon–Fri9am–5pm NZST · WhatsApp outside hours
Response timeWithin 1 dayFaster on WhatsApp — including evenings
We're based inNew ZealandAcross 7 cities
Looking for a quick answer?Most common questions are already answered in our Knowledge Base.
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