--- title: Contact Us --- [Skip to main content](https://thevillageco.nz/contact-us#main) [![Logo - The Village Co.](https://thevillageco.nz/hubfs/LogoHorizontal_canva%20(1).svg) ![The Village Co Logo ](https://thevillageco.nz/hubfs/LogoHorizontal_canva%20(1).svg) ![The Village Co Logo](https://thevillageco.nz/hubfs/LogoHorizontal_canva-1.svg) ![The Village Co Logo](https://thevillageco.nz/hubfs/LogoHorizontal_canva-1.svg)](https://thevillageco.nz?hsLang=en-nz) - [Parents](https://thevillageco.nz/parents) - [Sitters](https://thevillageco.nz/sitters) - [Nanny](https://thevillageco.nz/nanny) - [Employers](https://thevillageco.nz/employers) - [Hotels](https://thevillageco.nz/hotels) - [Village Events](https://thevillageco.nz/village-events) - [Podcast](https://thevillageco.nz/hot-messes-big-visions-podcast) - [Our Impact](https://thevillageco.nz/our-impact) - [Contact Us](https://thevillageco.nz/contact-us) Open main navigation Close main navigation - [Parents](https://thevillageco.nz/parents) - [Sitters](https://thevillageco.nz/sitters) - [Nanny](https://thevillageco.nz/nanny) - [Employers](https://thevillageco.nz/employers) - [Hotels](https://thevillageco.nz/hotels) - [Village Events](https://thevillageco.nz/village-events) - [Podcast](https://thevillageco.nz/hot-messes-big-visions-podcast) - [Our Impact](https://thevillageco.nz/our-impact) - [Contact Us](https://thevillageco.nz/contact-us) - [Sign in](https://booking.thevillageco.nz) - - - - [Sign in](https://booking.thevillageco.nz) CONTACT US # We're real people. We *actually* reply. Whether you're a parent searching for childcare or a sitter with a question — pick whichever channel works best for you. I am a... Everyone Parent or family Sitter Business / Hotel / Partner GET IN TOUCH FASTEST   WhatsApp Message us directly — no bots, no call queues. We're fastest here and can help with almost anything in real time. Usually within the hour [Message us on WhatsApp →](https://wa.me/message/TQBHZGPNIF6GJ1)     Email For anything non-urgent — questions, feedback, or if you'd prefer a paper trail. We read every single message. Within 1 business day [support@thevillageco.nz](mailto:support@thevillageco.nz)     Live chat Chat with us right here on the site. Start a conversation and we'll respond fast during business hours. Mon–Fri, 8am–6pm NZST [Open here to chat →](https://thevillageco.nz/en-nz/villagesupport/getting-started?hsLang=en-nz)     Phone Best for urgent situations — like an active booking where something's gone wrong. We're available Mon–Fri, 8am–6pm NZST. Outside hours? WhatsApp is your best bet. Mon–Fri, 9am–5pm · WhatsApp outside hours [07 807 9114](tel:+6478079114)   During an active booking and something's wrong? Call us directly on [07 807 9114](tel:+6478079114) — or [WhatsApp us here](https://wa.me/message/TQBHZGPNIF6GJ1). For any life-threatening emergency, call 111 first. FOR PARENTS AND FAMILIES FASTEST   WhatsApp The fastest way to reach us. Ask about matching, bookings, pricing — anything. We're real people and we actually respond. Usually within the hour [Message us on WhatsApp →](https://wa.me/message/TQBHZGPNIF6GJ1)     Email Got a question you'd like answered in writing, or something non-urgent? We read every message and respond within a business day. Within 1 business day [support@thevillageco.nz](mailto:support@thevillageco.nz)   Something wrong during an active booking? Call us on [07 807 9114](tel:+6478079114). For emergencies, call 111 first. FOR SITTERS FASTEST   WhatsApp Questions about pay, your profile, or a booking? Message us on WhatsApp — it's the fastest way to get an answer. Usually within the hour [Message us on WhatsApp →](https://wa.me/message/TQBHZGPNIF6GJ1)     Email Need to send us something or prefer a written response? Email us and we'll get back to you within one business day. Within 1 business day [support@thevillageco.nz](mailto:support@thevillageco.nz) [→ Visit the Sitter Hub for guides and FAQs](https://thevillageco.nz/sitter-hub?hsLang=en-nz)   In an emergency during a booking? Call us directly on [07 807 9114](tel:+6478079114) — or [WhatsApp us here](https://wa.me/message/TQBHZGPNIF6GJ1). For any life-threatening emergency, call 111 first. FOR BUSINESSES, Hotels AND PARTNERS BEST ROUTE   Email Nikki or Sophia directly For B2B enquiries, Village for Work partnerships, media, or anything commercial — reach out directly and we'll set up a call. Within 1 business day [employers@thevillageco.nz](mailto:employers@thevillageco.nz) [hotels@thevillageco.nz](mailto:hotels@thevillageco.nz)     WhatsApp For quick questions before a more formal conversation — WhatsApp works too. We'll point you in the right direction. Usually within the hour [Message us on WhatsApp →](https://wa.me/message/TQBHZGPNIF6GJ1)   USEFUL TO KNOW   Business hours Mon–Fri 9am–5pm NZST · WhatsApp outside hours Response time Within 1 day Faster on WhatsApp — including evenings We're based in New Zealand Across 7 cities Looking for a quick answer? Most common questions are already answered in our Knowledge Base. [Browse help articles →](https://thevillageco.nz/en-nz/villagesupport/getting-started?hsLang=en-nz) [![LogoVertical\_canva-1](https://thevillageco.nz/hubfs/LogoVertical_canva-1.svg)](https://thevillageco.nz?hsLang=en-nz) Find your Village - - - - - FAMILIES - [Find a sitter](https://thevillageco.nz/parents) - [Pricing](https://thevillageco.nz/pricing) - [Parent Portal](https://thevillageco.nz/parent-portal) - SITTERS - [Join as a Sitter](https://thevillageco.nz/sitters) - [Sitter Hub](https://thevillageco.nz/sitter-hub) - COMPANY - [About](https://thevillageco.nz/about-us) - [Podcast](https://thevillageco.nz/hot-messes-big-visions-podcast) - [Village Events](https://thevillageco.nz/village-events) - [Contact Us](https://thevillageco.nz/contact-us) - [Help Centre](https://thevillageco.nz/en-nz/villagesupport/getting-started) ©2026 The Village Co. All rights reserved. [Privacy Policy](https://thevillageco.nz/privacypolicy?hsLang=en-nz)  [Terms of Use](https://thevillageco.nz/termsandconditions?hsLang=en-nz)   The Village Co. helps New Zealand parents find trusted local babysitters. We match families with background-checked sitters based on personality, availability, and real-life needs. From date nights to regular help, hotel stays, and workplace childcare perks, The Village Co. makes getting childcare simpler, safer, and way less stressful. Babysitters and nannies in: [Auckland](https://thevillageco.nz/auckland?hsLang=en-nz) | [Hamilton](https://thevillageco.nz/hamilton?hsLang=en-nz) | [Cambridge](https://thevillageco.nz/cambridge?hsLang=en-nz) | [Tauranga](https://thevillageco.nz/tauranga?hsLang=en-nz) | [Wellington](https://thevillageco.nz/wellington?hsLang=en-nz) | [Christchurch](https://thevillageco.nz/christchurch?hsLang=en-nz) | [Queenstown](https://thevillageco.nz/queenstown?hsLang=en-nz) | [Dunedin](https://thevillageco.nz/dunedin?hsLang=en-nz)