Whether you're a parent searching for childcare or a sitter with a question — pick whichever channel works best for you.
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GET IN TOUCH
FASTEST
WhatsAppMessage us directly — no bots, no call queues. We're fastest here and can help with almost anything in real time. Usually within the hour Message us on WhatsApp →
EmailFor anything non-urgent — questions, feedback, or if you'd prefer a paper trail. We read every single message. Within 1 business day support@thevillageco.nz
Live chatChat with us right here on the site. Start a conversation and we'll respond fast during business hours. Mon–Fri, 8am–6pm NZST Open here to chat →
PhoneBest for urgent situations — like an active booking where something's gone wrong. We're available Mon–Fri, 8am–6pm NZST. Outside hours? WhatsApp is your best bet. Mon–Fri, 9am–5pm · WhatsApp outside hours 07 807 9114
During an active booking and something's wrong?Call us directly on 07 807 9114 — or WhatsApp us here. For any life-threatening emergency, call 111 first.
FOR PARENTS AND FAMILIES
FASTEST
WhatsAppThe fastest way to reach us. Ask about matching, bookings, pricing — anything. We're real people and we actually respond. Usually within the hour Message us on WhatsApp →
EmailGot a question you'd like answered in writing, or something non-urgent? We read every message and respond within a business day. Within 1 business day support@thevillageco.nz
Something wrong during an active booking?Call us on 07 807 9114. For emergencies, call 111 first.
FOR SITTERS
FASTEST
WhatsAppQuestions about pay, your profile, or a booking? Message us on WhatsApp — it's the fastest way to get an answer. Usually within the hour Message us on WhatsApp →
EmailNeed to send us something or prefer a written response? Email us and we'll get back to you within one business day. Within 1 business day support@thevillageco.nz
In an emergency during a booking?Call us directly on 07 807 9114 — or WhatsApp us here. For any life-threatening emergency, call 111 first.
FOR BUSINESSES, Hotels AND PARTNERS
BEST ROUTE
Email Nikki or Sophia directlyFor B2B enquiries, Village for Work partnerships, media, or anything commercial — reach out directly and we'll set up a call. Within 1 business day employers@thevillageco.nz hotels@thevillageco.nz
WhatsAppFor quick questions before a more formal conversation — WhatsApp works too. We'll point you in the right direction. Usually within the hour Message us on WhatsApp →
USEFUL TO KNOW
Business hoursMon–Fri9am–5pm NZST · WhatsApp outside hours
Response timeWithin 1 dayFaster on WhatsApp — including evenings
We're based inNew ZealandAcross 7 cities
Looking for a quick answer?Most common questions are already answered in our Knowledge Base.
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