---
title: How long does matching take?
description: Find out how quickly The Village Co matches families with sitters, what affects timing, and what happens once your match is made.
---

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# How long does matching take?

## We usually match families the same day. Here's what affects timing.

We aim to introduce you to a sitter as quickly as possible often the same day, depending on availability in your area.

**Here's what affects timing:**

- **Your suburb**   
  We match by location first. If you're in Auckland, Hamilton, Tauranga, Wellington, or Christchurch, we usually have strong sitter availability. For other areas, it may take a little longer.
- **Your requirements**   
  If you have specific needs (infants, special needs experience, overnight care), we take extra care to find the right match (this can add a day or two).
- **Time of year**   
  We're busiest around school holidays and summer.   
  During peak periods, matching may take 2-3 business days.
  
  **What happens after you're matched?**
  
  We'll email you to introduce your sitter. You can message them through the platform, ask questions, and arrange a meet if you'd like, before anything is confirmed.
  
  If the first match doesn't feel right, just let us know. We'll find another option. You're never locked in.
  
  **Questions?** Email us at [support@thevillageco.nz](mailto:support@thevillageco.nz)

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