What is the refund and cancellation policy?

The Village Co refund policy is based on how much notice you give when cancelling a booking.

Parent cancellation refunds (sitter rate only):

• More than 48 hours notice: 100% refund of sitter rate
• 12 to 48 hours notice: 50% refund of sitter rate
• Less than 12 hours notice: no refund of sitter rate

The service fee (20%) is non-refundable in all cases.

If your sitter cancels:
You receive a full refund of both the sitter rate and the service fee if we cannot find a replacement.

How to cancel:
Go to your booking in the app and select Cancel. Refunds are processed automatically and typically appear within 3 to 5 business days depending on your bank.