--- title: Parent Portal — The Village Co --- [Skip to main content](https://thevillageco.nz/parent-portal#main) [![Logo - The Village Co.](https://thevillageco.nz/hubfs/LogoHorizontal_canva%20(1).svg) ![The Village Co Logo ](https://thevillageco.nz/hubfs/LogoHorizontal_canva%20(1).svg) ![The Village Co Logo](https://thevillageco.nz/hubfs/LogoHorizontal_canva-1.svg) ![The Village Co Logo](https://thevillageco.nz/hubfs/LogoHorizontal_canva-1.svg)](https://thevillageco.nz?hsLang=en-nz) - [Parents](https://thevillageco.nz/parents) - [Sitters](https://thevillageco.nz/sitters) - [Nanny](https://thevillageco.nz/nanny) - [Employers](https://thevillageco.nz/employers) - [Hotels](https://thevillageco.nz/hotels) - [Village Events](https://thevillageco.nz/village-events) - [Podcast](https://thevillageco.nz/hot-messes-big-visions-podcast) - [Our Impact](https://thevillageco.nz/our-impact) - [Contact Us](https://thevillageco.nz/contact-us) Open main navigation Close main navigation - [Parents](https://thevillageco.nz/parents) - [Sitters](https://thevillageco.nz/sitters) - [Nanny](https://thevillageco.nz/nanny) - [Employers](https://thevillageco.nz/employers) - [Hotels](https://thevillageco.nz/hotels) - [Village Events](https://thevillageco.nz/village-events) - [Podcast](https://thevillageco.nz/hot-messes-big-visions-podcast) - [Our Impact](https://thevillageco.nz/our-impact) - [Contact Us](https://thevillageco.nz/contact-us) - [Sign in](https://booking.thevillageco.nz) - - - - [Sign in](https://booking.thevillageco.nz) # Great. Design. Instantly. Our platform is designed to help teams work more efficiently, whether you're building from scratch or optimising what already exists. Everything is made to be flexible, fast, and easy to use — so you can focus on what matters most. Get Started Get Started ![Stardust Home Hero](https://www.sprocketrocket.co/hs-fs/hubfs/sr-assets/stardust/stardust-hero.jpg?width=486&height=517&name=stardust-hero.jpg) Downloaded over 27,000 times. Now 10X Faster to Customize! ![fitbit](https://www.lean-labs.com/hubfs/sr-assets/alto/fitbit.svg) ![spotify](https://www.lean-labs.com/hubfs/sr-assets/alto/spotify.svg) ![slack](https://www.lean-labs.com/hubfs/sr-assets/alto/slack.svg) ![alphabet](https://www.lean-labs.com/hubfs/sr-assets/alto/alphabet.svg) ![airbnb](https://www.lean-labs.com/hubfs/sr-assets/alto/airbnb.svg) ![fitbit](https://www.lean-labs.com/hubfs/sr-assets/alto/fitbit.svg) ![spotify](https://www.lean-labs.com/hubfs/sr-assets/alto/spotify.svg) ![slack](https://www.lean-labs.com/hubfs/sr-assets/alto/slack.svg) ![alphabet](https://www.lean-labs.com/hubfs/sr-assets/alto/alphabet.svg) ![airbnb](https://www.lean-labs.com/hubfs/sr-assets/alto/airbnb.svg) --- ## Pick a pre-built page. Tweak it for your brand. Launch instantly. ![three-col-1](https://www.sprocketrocket.co/hs-fs/hubfs/sr-assets/stardust/startdust-two-col-1.jpg?width=354&height=188&name=startdust-two-col-1.jpg) #### No coding or design skills needed. Get started in minutes with simple tools and guided steps that help you move from idea to execution without friction. Read more ![three-col-1](https://www.sprocketrocket.co/hs-fs/hubfs/sr-assets/stardust/startdust-two-col-2.jpg?width=354&height=188&name=startdust-two-col-2.jpg) #### Style to your brand with built-in theme settings. From setup to scale, every feature is designed to help your team save time, stay focused, and drive meaningful results. Read more ![three-col-1](https://www.sprocketrocket.co/hs-fs/hubfs/sr-assets/stardust/startdust-two-col-3.jpg?width=354&height=188&name=startdust-two-col-3.jpg) #### Mobile-ready out of the box. Sprocket Rocket is fast, free, and fully optimized the second you install it. No tweaking needed—it just works. Read more ![startdust-two-col-10](https://www.leanlabs.com/hs-fs/hubfs/sr-assets/stardust/startdust-two-col-10.png?width=450&height=512&name=startdust-two-col-10.png) Real Users, Real Reviews. ## The Fastest Way to Launch a Pro-Level HubSpot Website. Here’s what real users say about Sprocket Rocket Free: > Sprocket Rocket made my site look pro—without hiring a designer! Editing & launching is super easy. No coding! > “Being able to build out a modern, modular website using Sprocket Rocket is so easy with this framework. What would normally take days and weeks to custom develop is ready to go straight out of the box” > “I launched better pages using just this FREE theme. Then I upgraded to Sprocket Rocket Pro—and was blown away!” Get Sprocket Rocket Free Get Started ## Why people love Sprocket Rocket. *I had a great experience working with the team. I quickly learned how to use the tool on my own and if I ever got stuck, they were there to answer my questions. Would definitely recommend!* ![testimonial-thumb-1](https://www.lean-labs.com/hs-fs/hubfs/marketplace/sr-theme-fintalent/testimonial-thumb-1.png?width=50&height=50&name=testimonial-thumb-1.png) Denisse Atkinson Product Designer, Google *The template is really nice and offers quite a large set of options. It’s beautiful and the coding is done quickly and seamlessly. Thank you!* ![Denisse Atkinson](https://f.hubspotusercontent20.net/hub/275827/hubfs/sr-assets/pattern-library/sr-cards-testimonial-slider-02/02.jpg?width=50&height=50&name=02.jpg) Chris Sanford Product Designer, Google *I’ve had the pleasure of working with Sprocket Rocket since its inception and find it to be an invaluable tool in helping modernize our HubSpot build process.* ![testimonial-thumb-3](https://www.lean-labs.com/hs-fs/hubfs/marketplace/sr-theme-fintalent/testimonial-thumb-3.png?width=50&height=50&name=testimonial-thumb-3.png) Gabrielle Francis Product Designer, Google *I had a great experience working with the team. I quickly learned how to use the tool on my own and if I ever got stuck, they were there to answer my questions. Would definitely recommend!* ![testimonial-thumb-1](https://www.lean-labs.com/hs-fs/hubfs/marketplace/sr-theme-fintalent/testimonial-thumb-1.png?width=50&height=50&name=testimonial-thumb-1.png) Denisse Atkinson Product Designer, Google *The template is really nice and offers quite a large set of options. It’s beautiful and the coding is done quickly and seamlessly. Thank you!* ![Denisse Atkinson](https://f.hubspotusercontent20.net/hub/275827/hubfs/sr-assets/pattern-library/sr-cards-testimonial-slider-02/02.jpg?width=50&height=50&name=02.jpg) Chris Sanford Product Designer, Google *I’ve had the pleasure of working with Sprocket Rocket since its inception and find it to be an invaluable tool in helping modernize our HubSpot build process.* ![testimonial-thumb-3](https://www.lean-labs.com/hs-fs/hubfs/marketplace/sr-theme-fintalent/testimonial-thumb-3.png?width=50&height=50&name=testimonial-thumb-3.png) Gabrielle Francis Product Designer, Google ## Get started with Stardust. Skip the design hassle. We’ll install Stardust for free—so you can easily style and launch a polished HubSpot site in minutes #### Get started with Stardust for free First Name Last Name Email \* ![stardust-two-col-offer](https://www.leanlabs.com/hs-fs/hubfs/sr-assets/stardust/stardust-two-col-offer.png?width=540&height=418&name=stardust-two-col-offer.png) [![LogoVertical\_canva-1](https://thevillageco.nz/hubfs/LogoVertical_canva-1.svg)](https://thevillageco.nz?hsLang=en-nz) Find your Village - - - - - FAMILIES - [Find a sitter](https://thevillageco.nz/parents) - [Pricing](https://thevillageco.nz/pricing) - [Parent Portal](https://thevillageco.nz/parent-portal) - SITTERS - [Join as a Sitter](https://thevillageco.nz/sitters) - [Sitter Hub](https://thevillageco.nz/sitter-hub) - COMPANY - [About](https://thevillageco.nz/about-us) - [Podcast](https://thevillageco.nz/hot-messes-big-visions-podcast) - [Village Events](https://thevillageco.nz/village-events) - [Contact Us](https://thevillageco.nz/contact-us) - [Help Centre](https://thevillageco.nz/en-nz/villagesupport/getting-started) ©2026 The Village Co. All rights reserved. [Privacy Policy](https://thevillageco.nz/privacypolicy?hsLang=en-nz)  [Terms of Use](https://thevillageco.nz/termsandconditions?hsLang=en-nz)   The Village Co. helps New Zealand parents find trusted local babysitters. We match families with background-checked sitters based on personality, availability, and real-life needs. From date nights to regular help, hotel stays, and workplace childcare perks, The Village Co. makes getting childcare simpler, safer, and way less stressful. Babysitters and nannies in: [Auckland](https://thevillageco.nz/auckland?hsLang=en-nz) | [Hamilton](https://thevillageco.nz/hamilton?hsLang=en-nz) | [Cambridge](https://thevillageco.nz/cambridge?hsLang=en-nz) | [Tauranga](https://thevillageco.nz/tauranga?hsLang=en-nz) | [Wellington](https://thevillageco.nz/wellington?hsLang=en-nz) | [Christchurch](https://thevillageco.nz/christchurch?hsLang=en-nz) | [Queenstown](https://thevillageco.nz/queenstown?hsLang=en-nz) | [Dunedin](https://thevillageco.nz/dunedin?hsLang=en-nz) Parent portal # Everything you need, *in one place.* How matching works, what to expect, answers to your questions, and a direct line to our team. [Go to my account →](https://booking.thevillageco.nz) [Get support](https://thevillageco.nz/parent-portal#support) How it works ## From sign-up to your first booking Here's exactly what happens after you join — so there are no surprises. 01 ### Complete your family profile Add your address and preferred radius, children's details, and the type of care you need. The more we know, the better your match. 02 ### We find your sitter Our team personally matches you with sitters who fit your family — experience, location, personality. No browsing, no cold messages. 03 ### We introduce you Before anything is confirmed, we introduce you to your matched sitter. You can message them, ask questions, or arrange a meet. 04 ### Book with confidence Once you're happy, confirm your booking in the app. We stay close before, during, and after — you're never on your own. --- Quick answers ## The things parents ask most Short answers here — full articles in the Knowledge Base below. 📍 ### Where do you operate? Auckland, Hamilton, Tauranga, Wellington, Christchurch, and surrounding areas — with more cities coming soon. [See all locations →](https://thevillageco.nz/parents?hsLang=en-nz) 💸 ### How much does a sitter cost? Sitters set their own rates — typically $20–$50/hr. A 20% platform fee applies per booking, covering matching, vetting, insurance, and support. [Full pricing article →](https://48137360.hs-sites.com/en-nz/villagesupport?hsLang=en-nz) 🛡️ ### How are sitters vetted? Six layers: application review, face-to-face interview, ID check, reference check, NZ Police check, and real onboarding. Only then are they approved. [Full safety article →](https://48137360.hs-sites.com/en-nz/villagesupport?hsLang=en-nz) ⏱️ ### How long does matching take? Often the same day. Timing depends on your area and requirements — we'll always let you know what to expect. [Full article →](https://48137360.hs-sites.com/en-nz/villagesupport?hsLang=en-nz) --- Your onboarding ## Getting started checklist A few quick steps between you and your first booking. Most parents are done in under 10 minutes. #### Create your account Sign up at booking.thevillageco.nz — takes about 2 minutes. #### Complete your family profile Add your address and preferred radius, the type of care you need, your availability, and any qualifications you're looking for. #### Add your children Name, age, interests, and anything useful for your sitter to know. This powers your match. #### Wait for your introduction We'll email you when we've found a great match. Usually same day — we'll let you know if it'll take longer. #### Make your first booking Once you're happy with your sitter, book through the app. Full cost shown before you confirm. 6 layers of vetting before approval $2M liability insurance on every booking NZ Police check required Real humans behind every match Knowledge base ## Find your own answer Searchable articles on bookings, pricing, safety, and your account — updated regularly. 🚀 ### Getting started How it works, how long matching takes, which cities we're in, what to expect. [Browse articles →](https://48137360.hs-sites.com/en-nz/villagesupport?hsLang=en-nz) 📅 ### Bookings How to book, how to cancel or reschedule, last-minute changes, recurring care. [Browse articles →](https://48137360.hs-sites.com/en-nz/villagesupport?hsLang=en-nz) 💳 ### Pricing & fees What sitters charge, what the platform fee covers, refunds, and cancellation terms. [Browse articles →](https://48137360.hs-sites.com/en-nz/villagesupport?hsLang=en-nz) 🛡️ ### Trust & safety How sitters are vetted, insurance coverage, what to do in an emergency. [Browse articles →](https://48137360.hs-sites.com/en-nz/villagesupport?hsLang=en-nz) --- Get help ## We're here when you need us Real humans on the other side — not a bot, not a ticket queue. 💬 ### Message us on Facebook The fastest way to reach us. We monitor messages throughout the day and aim to reply within a few hours. [Message us →](https://www.facebook.com/villagebabysitting) 📧 ### Email support For anything that needs detail — booking issues, billing questions, or anything sensitive. We reply within 1 business day. [support@thevillageco.nz →](mailto:support@thevillageco.nz) 🎫 ### Submit a support ticket Need to track an issue or report something? Submit a ticket and follow its progress through to resolution. [Open a ticket →](https://thevillageco.nz/support?hsLang=en-nz) ## Ready to find your village? Your family profile takes less than 10 minutes. A real person reads every one. [Get started →](https://booking.thevillageco.nz) Parent portal # Everything you need, *in one place.* How matching works, what to expect, answers to your questions, and a direct line to our team. [Go to my account →](https://booking.thevillageco.nz) [Get support](https://thevillageco.nz/parent-portal#support) How it works ## From sign-up to your first booking Here's exactly what happens after you join — so there are no surprises. 01 ### Complete your family profile Add your address and preferred radius, children's details, and the type of care you need. The more we know, the better your match. 02 ### We find your sitter Our team personally matches you with sitters who fit your family — experience, location, personality. No browsing, no cold messages. 03 ### We introduce you Before anything is confirmed, we introduce you to your matched sitter. You can message them, ask questions, or arrange a meet. 04 ### Book with confidence Once you're happy, confirm your booking in the app. We stay close before, during, and after — you're never on your own. --- Quick answers ## The things parents ask most Short answers here — full articles in the Knowledge Base below. 📍 ### Where do you operate? Auckland, Hamilton, Tauranga, Wellington, Christchurch, and surrounding areas — with more cities coming soon. [See all locations →](https://thevillageco.nz/parents?hsLang=en-nz) 💸 ### How much does a sitter cost? Sitters set their own rates — typically $20–$50/hr. A 20% platform fee applies per booking, covering matching, vetting, insurance, and support. [Full pricing article →](https://48137360.hs-sites.com/en-nz/villagesupport?hsLang=en-nz) 🛡️ ### How are sitters vetted? Six layers: application review, face-to-face interview, ID check, reference check, NZ Police check, and real onboarding. Only then are they approved. [Full safety article →](https://48137360.hs-sites.com/en-nz/villagesupport?hsLang=en-nz) ⏱️ ### How long does matching take? Often the same day. Timing depends on your area and requirements — we'll always let you know what to expect. [Full article →](https://48137360.hs-sites.com/en-nz/villagesupport?hsLang=en-nz) --- Your onboarding ## Getting started checklist A few quick steps between you and your first booking. Most parents are done in under 10 minutes. #### Create your account Sign up at booking.thevillageco.nz — takes about 2 minutes. #### Complete your family profile Add your address and preferred radius, the type of care you need, your availability, and any qualifications you're looking for. #### Add your children Name, age, interests, and anything useful for your sitter to know. This powers your match. #### Wait for your introduction We'll email you when we've found a great match. Usually same day — we'll let you know if it'll take longer. #### Make your first booking Once you're happy with your sitter, book through the app. Full cost shown before you confirm. 6 layers of vetting before approval $2M liability insurance on every booking NZ Police check required Real humans behind every match Knowledge base ## Find your own answer Searchable articles on bookings, pricing, safety, and your account — updated regularly. 🚀 ### Getting started How it works, how long matching takes, which cities we're in, what to expect. [Browse articles →](https://48137360.hs-sites.com/en-nz/villagesupport?hsLang=en-nz) 📅 ### Bookings How to book, how to cancel or reschedule, last-minute changes, recurring care. [Browse articles →](https://48137360.hs-sites.com/en-nz/villagesupport?hsLang=en-nz) 💳 ### Pricing & fees What sitters charge, what the platform fee covers, refunds, and cancellation terms. [Browse articles →](https://48137360.hs-sites.com/en-nz/villagesupport?hsLang=en-nz) 🛡️ ### Trust & safety How sitters are vetted, insurance coverage, what to do in an emergency. [Browse articles →](https://48137360.hs-sites.com/en-nz/villagesupport?hsLang=en-nz) --- Get help ## We're here when you need us Real humans on the other side — not a bot, not a ticket queue. 💬 ### Message us on Facebook The fastest way to reach us. We monitor messages throughout the day and aim to reply within a few hours. [Message us →](https://www.facebook.com/villagebabysitting) 📧 ### Email support For anything that needs detail — booking issues, billing questions, or anything sensitive. We reply within 1 business day. [support@thevillageco.nz →](mailto:support@thevillageco.nz) 🎫 ### Submit a support ticket Need to track an issue or report something? Submit a ticket and follow its progress through to resolution. [Open a ticket →](https://thevillageco.nz/support?hsLang=en-nz) ## Ready to find your village? Your family profile takes less than 10 minutes. A real person reads every one. [Get started →](https://booking.thevillageco.nz)