We personally connect you with families.
No endless scrolling, random gigs or awkward cold messages.
You’re never on your own.
We're here if something changes or you need help.
Choose bookings that suit your schedule, with clear expectations and you choose how much you are paid.
You’ll complete ID checks and onboarding, and meet with our team (by video or in person) so families and you can feel confident from the start.
Once approved, we’ll introduce you to families who fit and support you along the way.
We’re building something special so we keep our community thoughtful and high-quality.
We’re looking for sitters who are:
If that sounds like you, you’ll fit right in.
We’re here to support you and we expect the same care and respect for the families you sit for.
Yes. You decide when you’re available and which bookings you accept.
Once a booking is confirmed, payment is managed through the platform so it’s simple and secure.
We know that sometimes things come up. Here's what you need to know:
Cancelling with more than 24 hours notice: No penalty. Your profile and visibility on the platform are unaffected. Please cancel through the app as soon as you know so the family has time to make alternative arrangements.
Cancelling with between 12 and 24 hours notice: A short-notice penalty applies. Your visibility in search results and matching will be reduced for 7 days. This reflects the difficulty families face finding last-minute care.
Cancelling with less than 12 hours notice: A late cancellation penalty applies. Your visibility will be reduced for 14 days.
No-show (you don't arrive and can't be reached): This is treated as a serious breach. Your account will be reviewed and your visibility may be suspended indefinitely pending that review.
Repeated cancellations: Multiple short-notice cancellations may result in account review or removal from the platform regardless of notice given.
If a parent cancels: You will receive payment in line with the notice they gave. If they cancel with less than 12 hours notice, you receive 100% of your booking amount. If they cancel between 12 and 48 hours, you receive 50%. Cancellations with more than 48 hours notice are fully refunded to the parent and you receive no payment for that booking.
To cancel a booking: Go to the booking in the app and select Cancel. Do not cancel by contacting the family directly. All cancellations must go through the platform so the record is accurate and the family's refund is processed correctly.
The Village Co charges a small service fee on each booking. This fee is separate from your hourly rate and covers the cost of running the platform, including sitter background checks, identity verification, insurance, secure payments, and our support team.
The service fee is non-refundable. If a booking is cancelled, any refund of the booking amount will follow our cancellation policy based on the notice given. The service fee will not be returned.
Yes. We introduce you to families first so everyone feels comfortable before anything is locked in.
We’re here to help. You can contact us anytime. You’re never on your own.
Not always. Some experience with children is important, and we look for sitters who are warm, reliable, and confident.
Every sitter completes ID checks and onboarding plus you’ll meet with our team (by video or in person) before joining, so families feel confident from day one.
Apply to become a Village Co sitter and start connecting with local families with real support behind you.
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