How do I extend a booking in the app?
If a family asks you to stay longer, you need to process the extension through the app so the extra time is logged and you are paid correctly.
How to extend a booking:
- Go to your active booking in the app
- Tap Extend booking
- Select or enter the new end time
- Confirm — the extension is added to your booking record
Important:
- You are never required to stay beyond your original booking end time
- Only agree to extend if you are genuinely available
- If you extend verbally but do not log it in the app, you will not be paid for the extra time
- Always process extensions through the app, not by arrangement with the family outside the platform
Having trouble extending a booking? Contact us at support@thevillageco.nz.