Whether it's a date night, a work commitment, or just a breather. Tell us what you need and we find the right sitter, with real support behind you every step of the way.
The Village Co. matches NZ families with vetted babysitters using AI-assisted matching reviewed by a real person before any recommendation reaches you, across Auckland, Hamilton, Tauranga, Wellington, Christchurch and beyond.
Interview, ID check, reference check, experience match, NZ Police check, and onboarding.
$2 million Village Sitter Insurance covers every single booking.
Current Ministry of Justice criminal record check. Required, not optional.
No membership, no placement fee, no cost to join. You only pay when you book.
With a real person beside you the whole way.
Share your suburb, children's ages, and what kind of care you need. It takes a few minutes and a real person reads every profile.
Takes about 5 minutesWe match you with the three best sitters who fit your family, location, experience, and values. No endless browsing, no awkward cold messages. We make the introduction and you can ask questions before anything is confirmed. And as great new sitters join the platform, we'll send you fresh recommendations.
Often same dayOnce you are happy with your sitter, send a request. You will see the full cost including the service fee before you confirm and if anything ever goes wrong, that fee is refunded. We stay close if anything changes.
Full cost shown upfrontWe do not give you a list and wish you luck.
We match families with sitters who suit your needs, location, and values. Not a search result.
Our team is here before, during, and after every booking. If something comes up, you are not on your own.
Families and sitters who become part of the village, not just names on a platform.
You see the full cost before you confirm any booking. Always.
Sitters set their own rate. Typically $20 to $30 per hour depending on experience and location.
20% per booking. Covers matching, vetting, $2M insurance, and support.
None. No fee to join, no fee to browse, no placement fee. You only ever pay when you make a booking.
Example booking
Sarah receives her full $100.00. The service fee covers your concierge match, safety checks, $2M insurance, and support.
The service fee is non-refundable. Refunds of the sitter's rate follow our cancellation policy based on notice given.
More than 48 hours notice: full refund of sitter's rate. 12 to 48 hours: 50%. Less than 12 hours: no refund of sitter rate.
We only work with people we would trust with our own families.
Every application reviewed manually for experience, communication, and values.
Every sitter meets with Nikki or Sophia, by video or in person. No exceptions.
Government-issued ID checked and verified before approval.
We confirm the sitter's childcare background aligns with what your family actually needs.
Current Ministry of Justice criminal record check. Required, not optional.
Standards, expectations, and emergency protocols before their first booking.
"We built The Village Co to give parents something genuinely hard to find: real peace of mind when leaving their kids."
Nikki and Sophia, Founders
Can't find your answer? Visit the parent portal or email us.
How matching works, what to expect at each step, answers to common questions, and a direct line to our team.
Go to parent portalBrowse our knowledge base, submit a support request, or track an existing ticket. Real responses from a real team.
Get supportYour family profile takes less than 10 minutes. A real person reads every one.
Auckland · Hamilton · Tauranga · Wellington · Christchurch and beyond.
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