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Real Users, Real Reviews.

The Fastest Way to Launch a Pro-Level HubSpot Website.

Here’s what real users say about Sprocket Rocket Free:

Sprocket Rocket made my site look pro—without hiring a designer! Editing & launching is super easy. No coding!

“Being able to build out a modern, modular website using Sprocket Rocket is so easy with this framework. What would normally take days and weeks to custom develop is ready to go straight out of the box”

“I launched better pages using just this FREE theme. Then I upgraded to Sprocket Rocket Pro—and was blown away!”

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Pick a pre-built page. Tweak it for your brand. Launch instantly.

No coding or design skills needed.

Get started in minutes with simple tools and guided steps that help you move from idea to execution without friction.

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Style to your brand with built-in theme settings.

From setup to scale, every feature is designed to help your team save time, stay focused, and drive meaningful results.

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Mobile-ready out of the box.

Sprocket Rocket is fast, free, and fully optimized the second you install it. No tweaking needed—it just works.

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Sitter hub

Your guide to
sitting with us.

Getting started, how pay works, what happens after approval — everything in one place.

Go to my account → Get support

Getting started

What happens after you're approved

Your profile is live — here's exactly what comes next.

01

Your profile is live

Families in your area can now be matched with you based on your suburb, availability, skills, and preferences. You don't appear in a public directory — we make introductions directly.

02

We match you with a family

When a family's needs fit your profile, we reach out to introduce you. You'll get a brief overview — their suburb, number of children, what they're looking for — before anything is confirmed.

03

You accept the booking

If you're happy, confirm through the app. You can message the family beforehand, ask questions, and make sure you're comfortable. You're never locked into anything.

04

Show up, get paid

Complete the booking and payment is released to your Stripe account automatically. No chasing invoices, no awkward conversations about money.

Your profile

Get more bookings

These four things make the biggest difference to how often you get matched.

📸

A great profile photo

Sitters with a clear, friendly photo are significantly more likely to be booked. Just you, shoulders and up, good lighting, warm expression. No sunglasses, no filters, no group shots.

✍️

A complete bio

Tell families about your experience with children, why you love working with kids, and what makes you reliable. Aim for at least 3–4 sentences. Families read this before they agree to meet you.

📍

Broad work locations

More suburbs = more potential matches. Check your profile and make sure you've listed every area you're genuinely willing to travel to. Even 2–3 extra suburbs can make a real difference.

🗓️

Up-to-date availability

Most families need evening and weekend care. If your availability isn't set, you won't appear in matches at all. Update your schedule in the app whenever it changes.

Pay & earnings

How pay works

No invoices, no chasing. Payment is automatic and transparent.

💸 You set your own rate

You choose your hourly rate when you set up your profile. You can update it anytime. Rates on the platform typically range from $20–$30/hr.

✅ You receive your full rate

The platform fee (20%) is charged to the family on top of your rate — it does not come out of your earnings. What you quote is what you receive.

You charge $25/hr × 3 hrs = $75
You receive $75
Family pays $90 (your rate + platform fee)

⏱️ When you get paid

Payment is released after the booking is marked complete. It typically appears in your bank account within 2–5 business days via your connected Stripe account.

🏦 Setting up Stripe

Payments go to your Stripe account. Make sure your NZ bank account is connected in your profile settings before your first booking — payment can't be released without it.

Cancellations

Cancellation policy

Please read this before you need it — not when you're in the moment.

To cancel a booking: Go to the booking in the app and select Cancel. Do not contact the family directly to cancel — all cancellations must go through the platform so the record is accurate and the family's refund is processed correctly.

If you need to cancel

Notice given Penalty Visibility impact
More than 24 hours No penalty No impact
12–24 hours Short-notice penalty Reduced visibility for 7 days
Less than 12 hours Late cancellation penalty Reduced visibility for 14 days
No-show Serious breach Account reviewed — possible suspension

If a parent cancels on you

Notice given by parent What you receive
Less than 12 hours 100% of your booking amount
12–48 hours 50% of your booking amount
More than 48 hours No payment for that booking

Repeated cancellations — even with notice — may result in account review. If something comes up and you're worried about the impact, email support@thevillageco.nz before cancelling and we'll do our best to help.

Safety

You're never on your own

Know what to do before you need to — not in the middle of an emergency.

🚨 If something goes wrong

Call 111 first if it's an emergency. Then contact us immediately — phone 07 807 9114 or email support@thevillageco.nz. Don't wait until after the booking to tell us. We're here to help you handle it.

🛡️ Insurance cover

Every booking is covered by Village Sitter Insurance — $2 million liability cover. You're protected. If something happens, report it to us immediately so we can help you through the process.

🔍 Police check

All sitters are required to complete a Ministry of Justice criminal history check and upload a 'no convictions' letter before going live on the platform. You can apply online through the MOJ website. Once you receive your letter, upload it in your profile settings.

⚠️ Report a concern

If something feels wrong about a family — before, during, or after a booking — tell us. Email support@thevillageco.nz or message us on Facebook. We take every concern seriously.

Knowledge base

Find your own answer

Searchable articles on everything sitter-related — getting started, pay, bookings, and your account.

🚀

Getting started

What happens after approval, why you haven't had a booking yet, how the vetting process works.

Browse articles →
👤

Your profile

Photo guide, how to write a great bio, how to improve your match visibility, updating your suburbs.

Browse articles →
💸

Pay & earnings

When you get paid, how Stripe works, what happens if a parent cancels, contractor vs employee.

Browse articles →
📅

Bookings & cancellations

How to accept or decline, full cancellation policy, how to cancel without a penalty.

Browse articles →

Get help

We're here when you need us

Real people, not a bot. We read every message.

💬

Message us on Facebook

The fastest way to reach us. We aim to reply within a few hours during the day.

Message us →
📧

Email support

For payment questions, booking issues, or anything that needs detail. We reply within 1 business day.

support@thevillageco.nz →
🎫

Submit a support ticket

Track the progress of an issue from submission through to resolution — useful for payment or account queries.

Open a ticket →

Your village is waiting.

Keep your profile updated, your availability current, and we'll handle the rest.

Go to my account →