How do I report a concern about a sitter?

If you have a concern about a sitter, we want to hear about it. Your feedback helps us maintain the quality and safety of our community.

How to report:

• Email: support@thevillageco.nz
• Facebook: message us directly
• Phone: 07 807 9114

When to report:

• Before a booking: if something in a sitter's profile does not feel right
• During a booking: use the in-app support button or call us
• After a booking: if the experience was not what you expected

All concerns are treated confidentially. We review every report and take action where appropriate, including removing sitters from the platform if necessary.

You can also leave a review after every booking, which helps other families and feeds into how sitters are matched.