What do I do in an emergency during a booking?

If there is an emergency during a booking, here is what to do:

1. Call 111 immediately for medical emergencies, fire, or immediate danger

1. Contact your sitter directly via the in-app chat

1. Contact The Village Co:

- Phone: 07 807 9114

- Email: support@thevillageco.nz

- Facebook: message us directly

1. If the incident involves an injury or property damage, report it to us as soon as possible so we can begin the insurance process

Do not wait until after the booking to report a serious incident. The sooner we know, the better we can support you and your sitter.

Every booking is covered by $2 million liability insurance.