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What if my sitter cancels last minute?

If your sitter cancels, we will help you find a replacement as quickly as possible.

What we do:

  • Contact you immediately when we are notified
  • Start the process of finding an alternative sitter
  • Process a full refund if we cannot find a replacement in time

You will never be charged for a booking that did not happen due to a sitter cancellation.

If your sitter cancels with less than 12 hours notice, they receive a penalty that affects their visibility on the platform. We take reliability very seriously.

Need urgent help? Call us on 07 807 9114 or message us on Facebook.