Whether it’s a date night, work commitment, or just a breather.
Tell us what you need and we’ll help find the right sitter for your family, with real support behind you.
We don’t leave you scrolling profiles.
We personally match families with sitters who suit your needs and values.
Every sitter is ID-checked and personally onboarded.
And if plans change? We’re here.
We’re building real community, not just bookings.
Matched by our team, not an algorithm.
We stay close before, during, and after.
We aim to introduce you to a sitter as quickly as possible, often the same day, depending on availability.
Yes. We’ll introduce you before anything is confirmed, so everyone feels comfortable from the start.
Of course! Share details like bedtime routines, allergies, and any special care instructions right in your profile page or via the messaging service.
Life happens. We’re here to help adjust bookings or find backup where possible.
Just reach out to us by phone on 07 807 9114 or via email at: support@thevillageco.nz.
You’re never on your own. There are real humans behind the scenes if you need support. Just call us on 07 807 9114 or email us at: support@thevillageco.nz
The Village Co charges a small service fee on each booking. This fee is separate from your sitter's hourly rate and covers the cost of running the platform, including sitter background checks, identity verification, insurance, secure payments, and our support team.
The service fee is non-refundable. If a booking is cancelled, any refund of the booking amount will follow our cancellation policy based on the notice given. The service fee will not be returned.
In exceptional circumstances, such as a platform error or a safety concern raised with our team, we may choose to waive or refund the service fee at our discretion.
Yes, you can cancel or reschedule directly on this platform. Check our cancellation details above for more details.
Every sitter completes ID checks and onboarding, and we meet them (by video or in person) before they join so families feel confident from day one.
Find out more at:
https://thevillageco.nz/parent-portal
Yes. Just send them a message to chat with your sitter after you have requested a booking. You can then arrange a time to meet.
Life happens - we get it. If your sitter cancels, we’ll help you find a replacement ASAP or refund your booking.
Rest assured, every booking is protected by our comprehensive $2 million liability insurance. Our sitters know first aid and should an accident or incident occur we have an emergency process where we ensure we can get someone to our sitter ASAP.
We're currently operating in Auckland, Hamilton, Waikato, Tauranga, Cambridge, Wellington and Christchurch — with more cities coming soon.
Still unsure?
Reach out at info@thevillageco.nz, we're always happy to help.
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